Frequently Asked Questions

So I'm considering buying an ebike, where do I start? See more

What's with all these cargo bikes I'm seeing around? See more

What's the best bike to ride New Zealand Cycle Trails? See more

What's the best way to transport my children? See more

What type of bike lock should I get? See more

What's the best way to lock my bike up? See more

Internal Vs External gears See more

Can I carry my dog on my bike?See more

So many wheelsizes! Which wheel size should I get?See more

Do you service bikes? See more

How often should I have my bike serviced? See more

How do I get my bike serviced at your workshop? See more

How long will it take to get my bike serviced? See more

What's included in the WOF check? See more

What’s included in a Specific Service? See more

What's included in a Basic Service?See more

What's included in a Standard Service?See more

What's included in a Comprehensive Service? See more

What's included in a Extensive Service? See more

How much will it cost to get my bike serviced? See more

When do I need to collect my bike from service? Can you store it longer? See more

How do I lube my chain properly? See more

Can you make my bike electric? See more

My bike has recently had a service, and now... See more

Can I assemble my new bike myself? See more

Do you paint bikes? See more

How far will an e-bike go on a single battery charge? See more

How fast will my electric bike go? See more

Hub-Drive or Mid-Drive Electric? See more

What is an e-bike? How does it work? How do I ride it? See more

What other electric bike features should I know about? See more

Isn’t riding an electric bike cheating? What about training? See more

Electric bike battery size - how is it measured and what does it mean? See more

How long does it take to charge an electric bike battery? See more

How much does it cost to charge an electric bike battery? See more

How do I look after my ebike battery? See more

Will I have to replace the battery on my electric bike at some point? See more

Can you ride an e-bike in the rain? See more

Can you ride an electric bike like a normal bike?See more

Will an electric bike recharge as you ride? See more

How often does an e-bike need to be serviced? See more

Do I need to register my e-bike? What about insurance? See more

How much will my e-bike weigh? See more

Where can I ride my e-bike? See more

Can I go touring on my E-bike? See more

Why spend $3-5k on an electric bike when you can buy one for $2k See more

Electric Bike Questionnaire See more

What are the main types of cargo bike that you carry? See more

It looks like a big bike - will I be able to ride it? See more

Will I be able to get up the hills on a cargo bike? See more

How much weight can cargo bikes carry? See more

How many children can I carry on a cargo bike? See more

Why not just put a child seat on a normal sized ebike? See more

What accessories are available for your cargo bikes? See more

Can I test ride a cargo bike? See more

How far will I be able to get on a full charge? See more

Can I get more range on my cargo bike? See more

The new Bosch Cargo Line motor - What makes it different and why would I want it? See more

Longtail vs Front Loader - What are the differences and which one is right for me? See more

Tern GSD vs Yuba Spicy Curry - What are the differences? See more

It's a lot of money for a cargobike. Why should i spend so much? See more

Cargo Bike Questionnaire See more

What is the Bosch Smart System? Read our blog

Are there any changes to the walk assist function? See more

How many phones can be synced up to one bike? See more

Can I upgrade my current bike to the Bosch Smart System? See more

Does ABS (auto braking system) work when the bike is off? See more

What is an adventure bike? See more

What are some common features of an adventure bike? See more

What are the main types of bikes within your Adventure bike range? See more

I’m wanting to go away on my first overnight bikepacking trip, what are some essential items I will need to get together before then? See more

I’m considering doing the Tour Aotearoa, what type of bike would be best suited for that event? See more

Bikepacking bags vs Panniers - What should I get? See more

How does the custom bike build process work? See more

What are the benefits and drawbacks of different wheel sizes? See more

What type of handlebars should I get? See more

Adventure Bike Questionnaire See more

What is the history of Brompton Bikes? See more

What handlebars should I choose for my Brompton See more

What spares should I take when touring by Brompton? See more

What is the lead time for delivery of Bromptons? See more

How do I choose the Brompton that's right for me? See more

Do you have any electric folding bikes? See more

Where can I test ride a Brompton? See more

Folding Bike Questionnaire See more

How much will it cost to ship? See more

How long will my order take to arrive? See more

Can you ship bikes fully assembled? See more

Can I assemble my new bike myself? See more

Where can I try your bikes if I'm not in Wellington? See more

Returns Policy See more