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FAQ: Contactless Workshop Services

During Covid 19 Alert Level 2 our workshop will be operating  to ensure you can ride your bike safely for transport and exercise.  To enable us to work on your bike with mitigated risk of transmission we have made some adjustments to how we operate. Please read our FAQ's below to see how we will manage and mitigate risk of transmission.

Bookings Form: https://www.bicyclejunction.co.nz/pages/book-your-service

Opening Hours: 7:30am to 5:30pm, Monday to Friday.

 

 

FAQ's

Do I need to pre-book?

No, but we prefer it. To minimise contact, we that work is pre-booked so that we can adequately space out drop-offs and collections. Please book using our online booking form and we will contact you con confirm availability, or contact the workshop directly by emailor by phone. Booking slots are limited as we are required to limit the number of staff in our workshop to comply with distancing requirements.

 

Where and when do I drop off and collect my bike?

During Alert Level 2, you can drop off and collect your bike directly at our Marion St Store during the morning of your booked date. The earlier your drop off your bike the closer it is to the front of the days job queue and the sooner it will be ready. Early bird gets the worm;)

What things do i need to do to mitigate risk when dropping off?

  • Please help make our work safer - if you can avoid it, do not leave your helmet or other personal items with your bike, take these with you.
  • If you are bringing an e-bike, please remember to bring the key to your battery, this way we can avoid multiple drop-offs for missing items.
  • When you arrive at Lukes Lane, please follow the markings to help you stay at a safe distance from our staff and other customers.

 

How soon should i collect my bike?

Due to limited storage capacity, we kindly ask that you collect your bike on the day the work is completed or the following working day. If you do need a little extra time, please phone us and we can work something out. We charge a daily fee of $5 for uncollected bikes where no prior arrangements are made. We also offer storage at our off-site warehouse - please inquire.


How long will the work take?

We expect most work will be completed within one to three working days. Our capacity is limited in order to comply with staff distancing requirements; however, we are still doing our absolute best to ensure efficient turn-arounds, especially for customers who rely on their bicycles for regular transport. Where parts need to be ordered, it is possible that the work will take longer due to extended shipping times - we will advise you if this is the case.

If you do require a Same-Day service please select this in the booking form and we will book an appropriate date for this. Please note that we cannot always guarantee a same day turnaround as we may encounter unforeseen issues or unexpected parts that may need to be ordered.


How do I pay?

Once the work is completed, we will send you a text notification that the work is done.  We have PayWave/eftpos available on collection. We will not be accepting cash payments.


What safety measures are you taking?

We take the existing situation seriously and are committed to doing our apart. To this end, we:
  •     space out our bookings to minimise contact between customer,
  •     sterilise all bikes before they are brought into our workshop,
  •     have the minimum number of staff in the workspace to carry out the work,
  •     exclude all people from our workspace except for specific authorised staff,
  •     use appropriate PPE in line with government advice (always including gloves and eye protection),
  •     maintain the required minimum distance between staff members,
  •     wash our hands frequently,
  •     regularly sterilise workshop surfaces and touch-points,
  •     have a record of all face to face interactions to ensure traceability, and
  •     always sterilise touch-points on your bike when you collect it.

 

More information:

If you would like to get in touch with us about any servicing-related matters, you can email the workshop directly at workshop@bicyclejunction.co.nz .