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Contactless Workshop Servicing at Level 3

During Covid 19 Alert Level 3, our workshop is open.

To enable us to work on your bike with mitigated risk of Covid transmission we have made some adjustments to how we operate.

Do I need to pre-book?

Yes please. To minimise contact, we are relying on bookings so that we can adequately space out drop-offs and collections. Please book using our online booking form. Booking slots are limited as we are required to limit the number of staff in our workshop to comply with distancing requirements. If we reach capacity and need to change your booking, we will contact you.

Where and when do I drop off and collect my bike?

During Alert Level 3, you can drop off and collect your bike directly at our Lukes Lane workshop (this is in a different location from the Marion St store - link to map opens in new tab) during the morning of your booked date. Please note this facility is ordinarily closed to the public, and from Level 2 down all drop-offs and pick-ups take place through the Marion St store.

The earlier your drop off your bike the closer it is to the front of the day's job queue and the sooner it will be ready. Early bird gets the worm.

Please note that during this period, the workshop is operating reduced hours: 9am to 3pm Monday to Friday.

    What things do I need to do to mitigate risk when dropping off?

    • Please do not leave your helmet or other personal items with your bike, take these with you.
    • If you are bringing an e-bike, please remember to bring the key to your battery, this way we can avoid multiple drop-offs for missing items.
    • When you arrive, please follow the markings to help you stay at a safe distance from our staff and other customers.

    How soon should I collect my bike?

    Due to limited storage capacity, we kindly ask that you collect your bike on the day the work is completed or the following working day. If you do need a little extra time, please phone us and we can work something out. We charge a daily fee of $5 for uncollected bikes where no prior arrangements are made. We also offer storage at our off-site warehouse - please inquire.

    How long will the work take?

    We expect most work will be completed within one to three working days. Our capacity is limited in order to comply with staff distancing requirements; however, we are still doing our absolute best to ensure efficient turn-arounds, especially for customers who rely on their bicycles for regular transport. Where parts need to be ordered, it is possible that the work will take longer due to extended shipping times (especially with any Auckland-based suppliers) - we will advise you if this is the case.

    If you do require a same-day service please select this in the booking form and we will contact you. 

    Once your bike is ready to be collected, we will contact you.

    How do I pay?

    We can email you an invoice to pay by online banking, or you can pay by PayWave/eftpos available collection.

    We cannot accept cash payments.

    What safety measures are you taking?

    We take the existing situation seriously and are committed to doing our apart. To this end, we:
    •     space out our bookings to minimise contact between customers,
    •     sterilise all bikes before they are brought into our workshop,
    •     have the minimum number of staff in the workspace to carry out the work,
    •     exclude all people from our workspace except for specific authorised staff,
    •     use appropriate PPE in line with government advice,
    •     maintain the required minimum distance between staff members,
    •     wash our hands frequently,
    •     regularly sterilise surfaces and touch-points,
    •     have a record of all face to face interactions to ensure traceability, and
    •     always sterilise touch-points on your bike when you collect it.

    More information

    If you would like to get in touch with us about any servicing-related matters, you can email the workshop directly at workshop@bicyclejunction.co.nz.