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FAQ: Our Workshop - What's the deal?

How often should I have my bike serviced?


The recommended service interval for most bikes is 6 month for “heavy” use (regular commuters), and 12 months for “light” use (occasional rides).


If you use your bike regularly, your bike will need regular servicing.


In between services, it may sometimes be necessary to do minor work, such as adjusting rim brakes for pad wear and cleaning and lubing the chain. If you use your bike lots, we can help you to learn these basics yourself so that you can save the services for the more significant work.


How long will it take to get my bike serviced?


One day, usually. A General Service often involves around an hour of workshop time. We know you'd rather be riding your bike than have it sitting in the workshop for days (and, if you've been to our shop, you'll know we don't have the extra space). So our workshop is constantly buzzing to churn out top-notch services and repairs.


As soon as your bike is ready, we will send a TXT to your mobile.


If you drop your bike in to us in the morning, you can ordinarily expect to have it back by the day's end.


In return for our fast service, we ask you to kindly collect your bike on the day it is ready or the following day. If you do need a little extra time, please phone us and we can work something out.


There may be times when it can take a little longer to get your bike through the workshop. If your bikes needs parts that we do not carry in stock and we order these, or if there is an especially busy patch, we might need a little more time. We will let you know if this is the case.


If you really cannot be apart from your bike, book it in with us for a “same-day” service. These are available on Tuesdays, Wednesdays and Thursday, and need to be booked in advance. We will reserve workshop time for you. Drop your bike to us early in the day and we will prioritise it in our queue.


How much will it cost to get my bike serviced?


For a menu of our workshop services, please have a look at the workshop page


When it's time to bring your bike in to the workshop, we recommend a General Service. This service covers all of the ordinary wear and tear on your bike, together with incidental repairs. We change any consumable parts that are due for replacement and give the bike a tune-up, including gears, brakes, and tires, so that it can be at its best. The total cost of the service will depend on which consumable parts are replaced. We are always happy to look over your bike when you bring it in, and talk to you about what might be required.


My bike has recently had a service, and now...


Some parts need a little time to “bed-in” after being replaced. Gear cable housing, to take one example, can settle into place after a little use, and the cable tension needs to be fine-tuned – you may hear the tell-tale clicking of the chain. Similarly, new disc brake pads and rotors will only achieve full stopping power after some use. Whatever the issue is, you are always welcome to bring your bike in for after-service fine-tuning – the cost of this is included in the price of a General Service.